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Time Trove BDTIME TROVE BD
DISCRETION & STEWARDSHIP

Patron Privacy Policy

Time Trove BD operates on the foundational principle of Swiss discretion. We collect only what is strictly required to fulfill your horological order and protect your personal records with uncompromising care.

01

Our Commitment to Client Discretion

When you acquire an exceptional timepiece or luxury accessory from Time Trove BD, you entrust us with your name, contact coordinates, and residential delivery address. We regard this trust as sacred. We do not sell, rent, lease, or monetize customer data to any marketing broker or advertising exchange under any circumstance.

02

Information We Collect

We collect and process only the minimal information required to verify your order and execute nationwide delivery:

  • Order Coordinates: Full name, primary telephone number, delivery address, and city/district for courier dispatch.
  • Horological Records: Model selected, calibre specifications, wrist sizing notes, and warranty serial numbers.
  • Client Correspondence: Notes exchanged with our concierge via WhatsApp, phone, or email to ensure historical continuity of service.
  • Technical Logs: IP address, device viewport, and anonymous visit duration to maintain edge server performance and security.
03

How Your Information is Used

Your details are processed strictly for the following operational purposes:

  • Order Fulfillment: Verifying product availability, coordinating courier dispatch with Steadfast Express, and printing white-glove consignment waybills.
  • Pre-Dispatch Verification: Telephoning you directly to verify delivery timing and address accuracy.
  • Warranty Registration: Logging your piece in our atelier registry so that warranty and aftercare requests are recognized immediately.
  • Concierge Communications: Updating you regarding shipment progress and dispatch notifications via SMS or WhatsApp.
04

Cookies & Local Storage Policy

Our website uses cookies and browser local storage strictly to ensure luxury usability and security:

  • Essential Session Storage: Stores your active shopping bag items (ttbd-cart-v1) so your selections are preserved as you browse between collections.
  • Preference Cookies: Remembers your consent choice (ttbd-cookie-consent-v1) so the banner does not repeatedly disrupt your reading.
  • Security & Edge Delivery: Cloudflare security cookies to prevent malicious bot activity and DDoS attacks.

You may clear or disable cookies in your web browser settings at any time without affecting your ability to browse our catalog.

05

Data Security & Storage Standards

All interactions across Time Trove BD are secured with 256-bit TLS/SSL edge encryption. Server-side processing runs within secure Cloudflare edge worker environments with encrypted database storage. Access to patron records is restricted strictly to authorized atelier concierge personnel.

06

Your Data Rights & Erasure Requests

Under the laws of Bangladesh and international data privacy norms, you hold the right to inspect, correct, or request the permanent deletion of your customer records from our system.

To request a copy of your stored records or request complete deletion following the conclusion of your warranty period, email our data desk at timetrovebd@gmail.com with your order number. All verified requests are completed within 7 business days.