Frequently Asked Questions
Clarity on authenticity guarantees, Steadfast doorstep inspection before payment, 2-year movement warranties, and nationwide delivery protocols across Bangladesh.
100% Calibre Verified
Individually inspected and calibrated by our Dhaka Atelier before leaving our vault.
Doorstep Inspection
Inspect your timepiece in your hands before completing Cash on Delivery with Steadfast.
2-Year Movement Support
Comprehensive mechanical and calibre warranty backed by our dedicated horological workshop.
AuthenticityAre all Time Trove BD timepieces and accessories genuine?
Every timepiece and accessory presented by Time Trove BD is 100% genuine and undergoes a rigorous multi-point horological inspection by our Dhaka Atelier watchmakers before dispatch. Each watch arrives with an individually numbered Certificate of Authenticity and international calibre guarantee documentation.
Delivery & CODCan I inspect the timepiece before completing Cash on Delivery (COD) payment?
Yes, absolutely. We operate under a strict "Doorstep Inspection" protocol with our logistics partner Steadfast Courier. When the courier arrives, you are entitled to unbox the outer parcel, examine the presentation casket, and inspect the timepiece in your hands before paying the cash-on-delivery amount.
Delivery & CODHow long does delivery take across Dhaka and nationwide in Bangladesh?
Orders within Dhaka Metropolitan areas are hand-delivered within 24 hours of concierge phone verification. Deliveries across all other 63 districts in Bangladesh are dispatched via Steadfast Express air/road logistics and arrive safely within 48 to 72 hours. You receive an instant SMS and live Steadfast tracking code upon dispatch.
Warranty & CareWhat is covered under the 2-Year Atelier Movement Warranty?
Every timepiece includes our comprehensive 2-Year Atelier Movement Warranty covering internal mechanical calibre accuracy, automatic rotor function, and quartz crystal regulation under normal wear. Our Dhaka Atelier maintains dedicated Swiss-standard diagnostic tools and aftercare parts.
Returns & ExchangesWhat is your exchange and return policy?
We provide a 7-day hassle-free exchange privilege. If you wish to exchange for an alternate dial color, case size, or model, simply notify our WhatsApp Concierge within 7 days of delivery. The timepiece must remain unworn with protective films and original presentation packaging intact.
Payment & OrdersWhat payment methods are supported at Time Trove BD?
We support Cash on Delivery (COD) across all 64 districts of Bangladesh via Steadfast Courier, as well as instant digital settlement via bKash, Nagad, and major credit cards (Visa, Mastercard, Amex). All transactions are encrypted with bank-grade SSL security.
AuthenticityWhat is included inside the Bespoke Presentation Casket?
Every acquisition arrives in our weighted soft-touch piano-lacquered presentation casket, accompanied by a numbered certificate of authenticity, signed warranty booklet, microfiber polishing cloth, and atelier wax-sealed order ledger.
Warranty & CareCan I get the bracelet adjusted to my exact wrist size?
Yes. You may specify your wrist circumference (in inches or centimeters) in the Order Notes at checkout. Our watchmakers will pre-size the bracelet with precision and safely enclose the removed links inside your presentation casket.
Speak Directly with our Atelier Watchmakers
Our concierge desk is available 7 days a week to advise on calibre selection, wrist sizing, and delivery scheduling.